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PRIVACY POLICY

Payment Policy

This policy aims to ensure that payments are collected within a reasonable time and that all students are treated fairly in case of missed lessons or late invoice payments.

To achieve this, those responsible for each stage of the payment collection process will demonstrate a professional approach by dealing honestly, efficiently, and fairly.

As RBMS Ltd is a small company, timely payments are essential to ensure smooth operations.

 

Payment Options

Termly: Invoices are sent at least 5 days before the beginning of each term. Each term consists of 6 weeks, sometimes 7, depending on the school schedule.

Direct Debit: Reduces the cost of lessons and spreads the payment evenly across 12 months, including the summer holidays.

For up-to-date pricing plans, please visit: RBMS Pricing

 

Payment Terms

Payment is due two weeks after the start of the term (or two weeks after receipt of the invoice if starting mid-term).

Accepted payment methods:

Stripe (Card)

BACS

Direct Debit

We do not accept cash or cheque payments.

 

Late Payment

A 10% late payment fee (of the invoice amount) will be added two weeks past the due date.

If the termly invoice remains outstanding, lessons will not continue in the following term. Lessons will resume once the balance is settled.

If the invoice remains unpaid, the debt collection process will be escalated.

 

Absence

Tutor Absence

If a tutor is absent and cover cannot be arranged, a ‘make-up credit’ will be issued. A catch-up lesson will be scheduled within the same term.

In cases where no catch-up lesson is provided by term’s end, the following termly invoice will reflect the credit.

For Direct Debit Payments: Adjustments are reviewed at the end of July (Term 6). The accounts team will balance the payments and issue either a credit or an invoice for any outstanding amount.

 

Student Absence

Notification Requirements:
Notify the RBMS office (office@rbmsmusic.com) at least 24 hours in advance to avoid being charged for a missed lesson.


Reminders:
Automated reminders are sent 36 hours before lessons. If your child will miss a lesson (e.g., due to illness, hospital appointments, or school trips), notify us in advance.


If notice is given:

The lesson may be rescheduled within the term, or a credit will be applied to the next termly invoice.
 

For Direct Debit Payments: Missed lessons are noted and reviewed at the end of July (Term 6), where accounts are balanced.
 

If a student unexpectedly attends after notice is given (e.g., returns to school earlier than expected), the original lesson will go ahead as planned.

 

Group Lesson Absence

For school trips or other events, a ‘make-up credit’ will be issued if 24+ hours' notice is given.

Unused credits will be applied to the next termly invoice or reviewed at the end of Term 6 for Direct Debit accounts.

 

Inset Days

Known inset days are removed from the calendar in advance, ensuring no charge on termly invoices.

For last-minute inset days or unexpected closures, adjustments will be made on the next termly invoice.

Direct Debit Adjustments: Missed lessons are logged and subtracted from the final balance at the end of Term 6.

 

Flexible Payment Policy

RBMS has no sign-up contracts, allowing lessons to be stopped with just 24 hours' notice, even for monthly Direct Debit payments.

The accounts team will reconcile the number of lessons taken against payments made and issue a final balance, including any ‘make-up credits.’ This will result in either a credit or an invoice for any outstanding amount.

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